Comments for Stewart Nash http://www.stewart-nash.co.uk Fri, 17 Feb 2012 16:23:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on HTC Repair Complaint – My Customer Service Nightmare by marc http://www.stewart-nash.co.uk/2010/09/htc-repair-complaint-my-customer-service-nightmare/comment-page-5/#comment-263 marc Fri, 17 Feb 2012 16:23:26 +0000 http://www.stewart-nash.co.uk/?p=318#comment-263 had htc chacha 3 weeks ago and just died on me wouldnt turn on and when it did crashed and turned off again they were coming to pick it up and said if i cant print out the address and ups number then write it down so i did this and took day off work only to be told i aint taking this without a print out spoke to htc again and was told we will come again next weekend i said i dont have a printer oh no worries write down same details and that will be fine bad enough that it lasted 3 weeks but even worse that it will take almost the same time to send the heap of shit back to them and prob even longer for them to fix the thing ill never buy htc again total sack of shit had htc chacha 3 weeks ago and just died on me wouldnt turn on and when it did crashed and turned off again they were coming to pick it up and said if i cant print out the address and ups number then write it down so i did this and took day off work only to be told i aint taking this without a print out spoke to htc again and was told we will come again next weekend i said i dont have a printer oh no worries write down same details and that will be fine bad enough that it lasted 3 weeks but even worse that it will take almost the same time to send the heap of shit back to them and prob even longer for them to fix the thing ill never buy htc again total sack of shit

]]> Comment on HTC Repair Complaint – My Customer Service Nightmare by Leon http://www.stewart-nash.co.uk/2010/09/htc-repair-complaint-my-customer-service-nightmare/comment-page-4/#comment-259 Leon Tue, 14 Feb 2012 13:14:14 +0000 http://www.stewart-nash.co.uk/?p=318#comment-259 I was very happy to get a new HTC smartphone (it was Desire). It really good, till it was broken. After 9 months it stopped working and since then I have a NIGHTMARE contacts to HTC support and service center. Till now (3 months) I am without smartphone, and HTC staff are VERY unconcerned and relaxed about this fact. The service is AWFUL. Last time I bought HTC. I was very happy to get a new HTC smartphone (it was Desire).
It really good, till it was broken.
After 9 months it stopped working and since then I have a NIGHTMARE contacts to HTC support and service center.
Till now (3 months) I am without smartphone, and HTC staff are VERY unconcerned and relaxed about this fact.
The service is AWFUL.
Last time I bought HTC.

]]> Comment on HTC Repair Complaint – My Customer Service Nightmare by gary http://www.stewart-nash.co.uk/2010/09/htc-repair-complaint-my-customer-service-nightmare/comment-page-4/#comment-253 gary Sat, 11 Feb 2012 00:53:58 +0000 http://www.stewart-nash.co.uk/?p=318#comment-253 returned htc desire to regenesis just after xmas 2012 as the battery life was pathetic and when switching camera on phone goes blank,within 3 days i got it back stating that it was beyond repair due to water damage,the sticker was still green but to take it apart they had pushed a screwdriver through it.i was most dissapointed and told them as much in the email feedback form that they sent me.within a day their customer services rang and agreed to pick phone up via ups,they have had it back again and this time have sent it back with 2 identical letters with the unauthorised engineering ticked,i have rung and explained that the phone has never been near water and the only engineering authorised or otherwise was carried out by them,kate in their customer services,or whatever she is lied to me by saying that she would sort it out,heard no more ,now every time i ring she's in a meeting.all i can say is that between you HTC and regenesis your after sales service is RUBBISH and i will never buy another htc phone as long as i breathe. returned htc desire to regenesis just after xmas 2012 as the battery life was pathetic and when switching camera on phone goes blank,within 3 days i got it back stating that it was beyond repair due to water damage,the sticker was still green but to take it apart they had pushed a screwdriver through it.i was most dissapointed and told them as much in the email feedback form that they sent me.within a day their customer services rang and agreed to pick phone up via ups,they have had it back again and this time have sent it back with 2 identical letters with the unauthorised engineering ticked,i have rung and explained that the phone has never been near water and the only engineering authorised or otherwise was carried out by them,kate in their customer services,or whatever she is lied to me by saying that she would sort it out,heard no more ,now every time i ring she’s in a meeting.all i can say is that between you HTC and regenesis your after sales service is RUBBISH and i will never buy another htc phone as long as i breathe.

]]> Comment on Reading Festival 1992 – Was it really that good? by donna crampton http://www.stewart-nash.co.uk/2010/11/reading-festival-1992-was-it-really-that-good/comment-page-1/#comment-246 donna crampton Wed, 08 Feb 2012 23:58:33 +0000 http://www.stewart-nash.co.uk/?p=294#comment-246 I think i remember your name from that festival. You and your mates where camped next to us.You lot had some sort of transit van. Anyway,you lot made our weekend(despite the weather). We first met you lot around your fire,and you were all completly off your faces.Calling any-one with ginger hair witches. My friend Dawn(ginger hair)nearly pissed herself. Anyway shit festival,but excellent company. I will always remember"she's a witch,chuck her on the fire." Thanks for the memory's. Dawn.xxxx I think i remember your name from that festival.
You and your mates where camped next to us.You lot had some sort
of transit van.
Anyway,you lot made our weekend(despite the weather).
We first met you lot around your fire,and you were all completly
off your faces.Calling any-one with ginger hair witches.
My friend Dawn(ginger hair)nearly pissed herself.
Anyway shit festival,but excellent company.
I will always remember”she’s a witch,chuck her on the fire.”
Thanks for the memory’s.
Dawn.xxxx

]]> Comment on HTC Repair Complaint – My Customer Service Nightmare by Christine Morgan http://www.stewart-nash.co.uk/2010/09/htc-repair-complaint-my-customer-service-nightmare/comment-page-4/#comment-240 Christine Morgan Mon, 23 Jan 2012 19:58:32 +0000 http://www.stewart-nash.co.uk/?p=318#comment-240 HTC Customer Care - a true oxymoron. I was informed that my phone had developed a fault from 'user abuse' (the fault was discovered after feeding my baby in the bedroom and walking into the lounge)....hardly time (or the place) to abuse.....One month following, I continue to get piecemeal information on what the fault is. One HTC mgr agreed that he was not satisfied with the clarity of the photo showing the fault (it took a month for HTC to share the image with me) and I am still no further on to seeing exactly what the fault is. Along with this HTC has failed to send emails to the correct email address, has been calling me on the mobile phone that is broken, fails to call back within the two hour windows promised and has total disregard for customers. I have never come across such a take it or leave it attitude to customers so after 4 weeks of calling almost daily, I surrender and have bought a Nokia. I will be ceasing my contract with Orange who as customer of HTC has also failed to support me. Nothing can prepare you for the poor service of HTC. HTC Customer Care – a true oxymoron. I was informed that my phone had developed a fault from ‘user abuse’ (the fault was discovered after feeding my baby in the bedroom and walking into the lounge)….hardly time (or the place) to abuse…..One month following, I continue to get piecemeal information on what the fault is. One HTC mgr agreed that he was not satisfied with the clarity of the photo showing the fault (it took a month for HTC to share the image with me) and I am still no further on to seeing exactly what the fault is. Along with this HTC has failed to send emails to the correct email address, has been calling me on the mobile phone that is broken, fails to call back within the two hour windows promised and has total disregard for customers.

I have never come across such a take it or leave it attitude to customers so after 4 weeks of calling almost daily, I surrender and have bought a Nokia. I will be ceasing my contract with Orange who as customer of HTC has also failed to support me.

Nothing can prepare you for the poor service of HTC.

]]> Comment on HTC Repair Complaint – My Customer Service Nightmare by aaron http://www.stewart-nash.co.uk/2010/09/htc-repair-complaint-my-customer-service-nightmare/comment-page-4/#comment-239 aaron Wed, 18 Jan 2012 20:03:55 +0000 http://www.stewart-nash.co.uk/?p=318#comment-239 HTC are a joke HTC are a joke

]]> Comment on HTC Repair Complaint – My Customer Service Nightmare by martin hough http://www.stewart-nash.co.uk/2010/09/htc-repair-complaint-my-customer-service-nightmare/comment-page-4/#comment-238 martin hough Tue, 17 Jan 2012 16:05:39 +0000 http://www.stewart-nash.co.uk/?p=318#comment-238 I have a HTC desire s with a recurring gps fault. Had the phone in for repair now four times (2 with HTC and 2 with o2). Every time its back saying its fixed but still wont work. Would gladly accept a refund on the cost of buying two sat navs and keep the phone till renewal date but HTC will not budge on wanting it back for repair. I have a HTC desire s with a recurring gps fault. Had the phone in for repair now four times (2 with HTC and 2 with o2). Every time its back saying its fixed but still wont work. Would gladly accept a refund on the cost of buying two sat navs and keep the phone till renewal date but HTC will not budge on wanting it back for repair.

]]> Comment on HTC Repair Complaint – My Customer Service Nightmare by Ruksana http://www.stewart-nash.co.uk/2010/09/htc-repair-complaint-my-customer-service-nightmare/comment-page-4/#comment-237 Ruksana Thu, 12 Jan 2012 21:04:38 +0000 http://www.stewart-nash.co.uk/?p=318#comment-237 Thank God for this site. Thank you to all those that have posted valuable information. I am going through crap with HTC the past month, despite sending them a complaint letter, they have not bothered to do anything. They really need to sort their customer service out. UPS actually lost my phone, but HTC won't even do anything until they have finished their 8 working day trace, when it has been more than that. I just want a refund. I don't want a replacement phone which will be a crap refurbished one. Has anyone actually gone to court over this, because this is my next step. Thank God for this site. Thank you to all those that have posted valuable information. I am going through crap with HTC the past month, despite sending them a complaint letter, they have not bothered to do anything. They really need to sort their customer service out. UPS actually lost my phone, but HTC won’t even do anything until they have finished their 8 working day trace, when it has been more than that. I just want a refund. I don’t want a replacement phone which will be a crap refurbished one.

Has anyone actually gone to court over this, because this is my next step.

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